Part Time Contact Centre Sales
Posted On: Thursday 28th May
Phone:
Location: portsmouth
We are looking for Contact Centre Sales Agents to handle customer sales calls providing an efficient, courteous and professional service at all times. You will play a key part in ensuring we continue to grow and retain our Customer base through delivering excellent levels of services.
To succeed in any of these roles you will need to have excellent interpersonal and communication skills, both written and verbal and be a strong team player. You must enjoy working in a busy, fun and challenging environment where the emphasis is on delivering an amazing customer experience.
Key responsibilities:
1. Sales
 Handle all incoming calls (customer retention and sales) efficiently and professionally, ensuring customer satisfaction at all times and service level agreements are met.
 To promote and sell the Company or Client goods and services as required, in line with department and individual targets and service levels.
 Ensure that knowledge of products, services and procedures is comprehensive and up to date and identify areas where additional training may be required to ensure continued quality and productivity.
 Operate contact centre equipment and operating systems proficiently and in line with internal policies and procedures.
 Whilst on the telephone, face to face or when writing to a customer represent the company in a professional manner at all times, using internal guidelines, complaint documentation and expertise where necessary.
2. Team Working
 Achieve and maintain individual performance standards to help meet departmental objectives and organisational service level agreements.
 Share and discuss ideas with manager and/or colleagues about where working practices could be improved, and where practical or appropriate, assist in implementing changes
3. Other
 Attend and participate in monthly team briefings, training workshops and update briefings as and when required, and to prepare information and collate action points as appropriate or requested
 Carry out any other tasks or duties as may be set from time to time.
Please turn over for Role Requirements
Requirements for the role:
1. Must be able to evidence experience within a sales environment either working face to face with customers or call centre based.
2.Excellent communication and interpersonal skills
 Articulate communicator
 Excellent Listening skills
 Excellent telephone manner
3. Excellent computer skills
PART TIME ROLE
Salary/Pay Rate:6.97 + com
Follow the link :
http://www.hampshirejobsonline.co.uk/vacancydetail-ID-4408.htm