Office Assistant Wanted
Posted On: Friday 22nd May
Phone:
Location: Aylesham
Job Purpose:
The primary objective of this role is to adapt to the changing needs of the company. The majority of the work will be admin orientated and will include greeting customers, answering questions, announcing calls, taking sales-orders etc All others duties are secondary objectives.
The key to this role is in always providing the primary objective whilst delivering the secondary objectives wherever possible but always in such a way that positively affects the customers perception of a call/visit experience.
Key responsibilities and accountabilities:
1) Plan / carry out / support local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organised marketing activities e.g product launches, promotions, advertising, exhibitions and telemarketing.
2) Respond to and follow up sales enquiries using appropriate methods.
3) Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships
4) Attend training and to develop relevant knowledge, techniques and skills
5) Adhere to health & safety policy and other requirements relating to care of equipment.
6) Type and word-process various documents and electronic information.
7) Create financial and statistical tools and reports using spreadsheets.
8) Manage, organised and update relevant data using database applications.
9) Arrange and participate in meetings, conferences and project team activities.
10) Answer a number of calls and maintain a rapid response rate according to agreed standards.
11) Log information on calls received, where required and maintain detailed and accurate records.
12) Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff and interpret and respond clearly and effectively to spoken requests over the phone or in person and to verbal or written instructions.
13) Perform reception duties in an efficient, professional and courteous manner.
Management Ability:
Though internal staff management is not initially part of the job, responsibility and opportunity could grow with the development of the business, for example the prospect of recruiting and managing support telesales staff. Some people-management skills, experience and natural ability would be useful.