Part-Time Receptionist
Posted On: Sunday 10th May
Phone:
Location: City Centre
PURPOSE: The receptionist is responsible for ensuring the operational efficiency and smooth running of their shift as per the daily shift check list. This position is working on a 32 hours per week basis.
SUMMARY OF MAIN RESPONSIBILITIES:
General
Making guests feel welcome on arrival
Being polite and helpful at all times
Checking guests in and out
Ensuring all charges are posted correctly and accurately
Cash/credit card handling
Handling incoming calls via the hotel switchboard
Converting sales enquiries to bookings and upselling and cross selling where possible (upgrades, champagne, dinner etc)
Accurate input of reservations, setting chases and ensuring comments are meaningful
Liaising with other departments as necessary to ensure good communication
Ensuring that the desk is kept tidy and not used as a parcel delivery area
Coordinating deliveries to the right department
Ensuring a comprehensive handover at all times to the next shift
Being conversant with all offers and promotions across the business including website deals
Being conversant with the guest directory
Being conversant with our hours of operation across the business
Being conversant with our restaurant, bars and meetings offering
Handling all in house guest and concierge enquiries
Cross selling other areas of the business
Ensuring the security of the building (keeping an eye on tradesmen), floats, keys, stock and other items of value (guest or hotel).
Keeping the desk and reception area neat, tidy and clean at all times
Being aware of all meetings events during your shift and troubleshooting any problems
PERSON SPECIFICATION:
Education/Qualifications:
5 GCSE/O Level passes to include English
Experience:
Preferably 1 years experience in a 3* or 4* hotel and reception experience
Skills:
Good telephone/receptionist skills essential
Computer application skills - experience of Microsoft Office
Team work - ability to work effectively under pressure and as part of a team
Awareness - ability to demonstrate awareness of self and others
Communication - ability to effectively communicate with colleagues and guests
Planning and organisation - ability to deliver results within specific guidelines
Motivation - ability to display enthusiasm and remain positive
Self presentation - demonstrate an appropriate professional image
Good office organisational skills with an eye for detail
Preferred but not essential:
Some knowledge of food and beverage operations
Some knowledge of housekeeping
Some knowledge of rate and yield management
Please send your CV and a covering letter to thomasg@finessehotels.com