Travel Consultant
Posted On: Friday 22nd May
Phone:
Location: Salisbury
JOB PURPOSE
TO BE AN ENTHUSIASTIC MEMBER OF A SALES TEAM WORKING TO INCREASE THE COMPANYS PROFITABILITY WHILST PROVIDING THE BEST POSSIBLE SERVICE TO CLIENTS.
KEY RESPONSIBILITIES
Customer Care
- To respond to all clients requests promptly and courteously at all times.
- To ensure that information given is appropriate to the clients needs.
- To put the client first at all times.
- To ensure that any problems that may arise are conducted to the clients satisfaction whenever possible.
Sales
- To act as a member of a team in generating sales.
- To assist in maintaining adequate stocks of brochures.
- To ensure that brochure racks are tidy and stocked at all times.
- To ensure all files are correctly and accurately completed and signed as such once transactions are complete.
- To monitor bookings throughout the diary system to try to ensure problems do not occur.
- To advise Branch Manager immediately of non-payment of balance or complaints
- To ensure client is aware of all add-ons appropriate to their needs (insurance, car hire, parking, etc.) and has correct documentation (passport, visa, health, etc)
Personal Development
- To be prepared to accept increased responsibilities for the day to day running of the branch.
- To attend all forms of training when possible.
- To attain professional qualifications as appropriate, NVQs, ABTAC, etc
- Will be required to study for, and successfully complete Level 1 ABTA
Travel Insurance Certificate.
General Duties
- To share the day to day branch duties, i.e., office appearance (tidy desk area), banking filing and general administration.
EXPERIENCE & QUALIFICATIONS
- Experience of Galileo ESSENTIAL
- Prior experience within an ABTA Retail environment ESSENTIAL
- Experience in a customer focused role ESSENTIAL
- Insurance qualification
- Numeracy (GCSE Pass or equivalent)
- English Language (GCSE Pass or equivalent)
- Basic computer literacy
Hours: 9am-5.30pm, 5 days covering Saturday
Salary: 11,000-12,000 DoE
Benefits: 20 days holiday + 8 days bank holiday. Travel Discounts